Shipping policy

We are working only with the leading shipping companies in the US. We are trying to do our best to give you as a client the best service possible. Here is information that can help you know about our shipping policy. You can find also on every product page full information on the shipping.

If you have any questions about the shipping process please approach by e-mail or by sending us a message on the chatbox we prepared for you — Q and A's, hope this can help you out.

In the US:

We ship with leading carriers like FedEx/USPS/UPS.

Ships within 24–48 hours from our USA facility (24 hours on business days, up to 48 hours over weekends). Delivery typically arrives within 3–5 business days after dispatch — so most orders arrive within about a week of being placed. You will receive a tracking number by email as soon as your order ships.

Tracking and secure checkout are provided for all orders.

Rest of the world:

We do not offer worldwide shipping out of the USA.

FAQ

Q) How much is the shipping cost?

  • We offer free shipping FOR ORDERS OVER $55.00 in the USA only. On our products below $55.00 we charge $5.50 in the USA.
  • We offer free shipping on all of our metal wall art signs in the USA only. https://leavesdesign.com/collections/metal-wall-art

Q) Do you offer bulk discounts?

Our Pricing is tallied up using individual product prices so if you are thinking about purchasing 5 or more products, please contact us, and we'll be happy to work on a discount for you. You simply pay the cost of our shipping fees to send it to you.

Q) I've ordered two or more items, but only received one, why?

Sometimes items from the same order will be split into different packages in order to avoid additional fees. You should receive any missing components of your order within two (2) weeks. However, if you don't — let us know. You can contact our support by emailing us.

Please keep all delivery packets as we will require them for evidence of shipment.

Q) Where can I find my tracking no?

This will be emailed to you once it is shipped and also updated. In rare cases, when we cannot provide you with the tracking number, or your order hasn't arrived within 15 business days of shipping, please contact us at support@leavesdesign.com and we'll make it right — see our satisfaction guarantee below.

Q) Where is my order?

Please make sure to check your tracking number to see where your order currently is. If the number says that you have received the order but you have not, it is most likely with your postal service. Please consult them and revert back to us if there are any further issues.

Q) The colour looks different on my newly received item than what I see on the website – can I do something about this?

Computer screens display colours differently and that is one reason that you might receive slightly different coloured products. We assure you the design will remain the same.

Q) How secure is my personal information?

leavesdesign.com adheres to the highest industry standards in order to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.

Refunds & Returns

  • We offer a 100% Satisfaction Guarantee — which means we will refund your product cost or replace it if you don't receive your order, it arrives damaged, or it was not as described on the product page. We want to provide a risk-free shopping experience and trust our customers not to take advantage of this offer.
  • Note: There are no refunds on shipping costs.
  • Items that are made to order (products customized with text or a special design) cannot be refunded after purchase for buyer's remorse, but are covered by the guarantee above if damaged, defective, or not as described.
  • If your order hasn't arrived within 15 business days of your shipping confirmation (well beyond our normal 3–5 business day delivery window), please contact us at support@leavesdesign.com and we will issue a refund or resend your order. See our full Refund Policy for the 30-day request window. Thanks for understanding!